Help Center/ Cloud Eye/ FAQs/ Troubleshooting/ Server Monitoring/ Why Is OS Monitoring Data Not Displayed Immediately After the Agent Is Installed and Configured or Not Displayed at All?
Updated on 2025-06-20 GMT+08:00

Why Is OS Monitoring Data Not Displayed Immediately After the Agent Is Installed and Configured or Not Displayed at All?

After you install the Agent successfully, choose Server Monitoring, wait for 2 minutes before you can see the monitoring data on the Cloud Eye console.

If Agent Status is Running, you have waited for 5 minutes, but there is still no OS monitoring data displayed, check whether the ECS or BMS time and the console client time are consistent.

When the Agent reports data, it uses the ECS or BMS local time. When the console delivers requests, it uses the browser time of the user client. If the two times are different, no OS monitoring data will be displayed on the Cloud Eye console.

Run the timedatectl set-timezone 'Asia/Shanghai' command to change the BMS time to the browser time of the user client.