Accounts

Why Is a Message Displayed Indicating That My Account Is In Arrears Even If It Has Balance?

Symptom

When an account has balance after being reset, CCI displays a message indicating that the account is in arrears during namespace creation.

Solution

Sign out and then sign in again, or clear the browser cache.

Why Is There a Message Indicating That My Account Is Frozen Even It Has Balance?

Symptom

Your account has balance, but CCI displays a message indicating that your account has been frozen due to violation and cannot be used to purchase or use cloud services.

Solution

Submit a service ticket.

Why Can't My Resources Be Deleted?

Symptom

Resources cannot be deleted.

Solution

Some resource permissions are restricted if your account is in arrears. Bring the account current and then delete the resources.

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