Help Center/ Cloud Bastion Host/ FAQs/ Troubleshooting/ CBH System Login Failures/ Why Am I Seeing Error Code 499 When I Log In to the CBH System?
Updated on 2024-04-24 GMT+08:00

Why Am I Seeing Error Code 499 When I Log In to the CBH System?

Symptoms

The error message "/3.0/profileService/freshProfile 499: service error occurs" is displayed when a user logs in to a CBH system using a web browser.

Possible Causes

The CBH system is unavailable because the mapped CBH instance is in the Restarting status.

Solutions

Log in to the CBH system after the CBH instance is restarted.