Full-Service Direct Connect Statement

Before requesting a full-service connection, you need to read through and agree to the Huawei Cloud Direct Connect Full-Service Installation Statement.

1. Full-service Installation

   After receiving your request or order, Huawei Cloud completes all work required to create a connection to link your premises to the cloud.

2. Delivery and Acceptance
   1. You need to prepare your on-premises data center, and pay for and complete in-building cabling (if any), to ensure that the Huawei Cloud delivery team can start required work at your site. Huawei Cloud shall not be responsible or liable for any delay which is not attributable to Huawei Cloud or within its reasonable control.
   2. After creating a connection, Huawei Cloud will notify you of starting commissioning and acceptance. You shall complete the acceptance within three (3) working days after receiving the notification and confirm the acceptance on the Direct Connect console if the functions meet the predefined criteria. If the functions do not meet the criteria, continue commissioning until the functions meet the criteria. If you fail to complete the acceptance or raise any objection in writing within three working days after receiving the notification from Huawei Cloud, you are deemed to have agreed that the service has been started and that Huawei Cloud can start charging you for using the service.
   3. Acceptance criteria:
      1. No packets are lost when 5,000 1,400-byte packets are sent from your CE device to the Direct Connect gateway used at the location you selected.
      2. The bit error rate (BER) of ports does not exceed ten to the negative seventh power (10^-7).
3. Service Period and Termination

   A full-service connection is valid for one (1) year, starting from the date when billing starts. If you terminate the service before this period expires, you will still be billed for the remaining period.

4. Availability

   Huawei Cloud shall make reasonable commercial and technical efforts to ensure 99.95% availability of connections terminated at different locations. To ensure stable service and high availability, you are advised to purchase multiple connections terminated at different locations. You shall accept the risk that if you purchase a single connection or multiple connections terminated at one location, network connectivity may be affected or even interrupted due to a faulty connection, carrier-initiated cutover, or site maintenance.

5. We may update this Statement according to changes of our services and/or policies. If we update this Statement, we will publish the latest version of it on our website, and it will take effect immediately upon its release. You are advised to review this Statement periodically for any changes.

For more details, see the Huawei Cloud Service Level Agreement.