Help Center/ Virtual Private Network/ FAQs/ Classic VPN/ Billing and Payments/ When Will My VPN Resources Be Frozen? How Can I Unfreeze the VPN Resources?
Updated on 2023-06-16 GMT+08:00
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When Will My VPN Resources Be Frozen? How Can I Unfreeze the VPN Resources?

  • If pay-per-use VPN resources are in arrears, the resources enter the grace period, during which you can still access and use the resources. If the grace period ends and you have not paid off the arrears, the resources enter the retention period, during which the resources are frozen. Frozen resources are unavailable and cannot be modified or deleted. If the retention period ends and you still have not topped up your account and paid off the arrears, the resources will be released and cannot be restored. To ensure that resources are available, top up your account and pay off the arrears before the resources expire.
  • Frozen VPN resources will become available after you renew them or top up your account. If a VPN connection is in the not connected state, initiate data flows to trigger the VPN connection and let it be in the normal state. For example, you can ping hosts on different subnets to trigger data flows.
Parent topic: Billing and Payments