Help Center/ Data Express Service/ User Guide/ Detailed Instructions on Using Teleport/ Sending Back the Teleport
Updated on 2026-02-14 GMT+08:00
Sending Back the Teleport
After the Teleport is powered off and packed, contact the nearby logistics provider to send the Teleport back to the selected Huawei DC. Log in to DES Console and check the DC address, contact person, and phone number in the order details.
- If the Teleport is damaged during its mail-back, you are liable for the compensation.
- If the Teleport is damaged by Huawei after it is received, Huawei is responsible for the fees generated during the second transmission. In addition, Huawei must ensure that your data is transmitted intact to OBS.
- Cross-border transportation is not supported. A Teleport cannot be transferred to an address other than the country or region selected when the service order is created.
Parent topic: Detailed Instructions on Using Teleport
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