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Key Recognition (Expired and Not Recommended)

This diagram element is used to recognize keys pressed by customers. For example, a customer uses this diagram element when entering a password for identity verification.

Diagram Element

Parameter Description

  • Node Name: name of a node.
  • Description: details of a node.
  • Rule Expression: expression to verify the type of customer input. For example, if you select month verification, the month format is yyyyMM.
    • Validate mobile number format (with # and *)
      1. * — MAIN branch
      2. # — CURRENT branch
      3. 11-digit number ending with a number sign (#) and starting with 135 to 139, 150 to 152, 157 to 159, 147, 182 to 184, 187, 188, or 198 — ValueCheck branch
      4. 11-digit number ending with a number sign (#) and starting with 1340 to 1348 — ValueCheck branch
    • Validate mobile number format (without # or *)
      1. 11-digit number starting with 135 to 139, 150 to 152, 157 to 159, 147, 182 to 184, 187, 188, or 198 — ValueCheck branch
      2. 11-digit number starting with 1340 to 1348 — ValueCheck branch
    • Validate password format (with # and *)
      1. * — MAIN branch
      2. # — CURRENT branch
      3. 6-digit number — ValueCheck branch
    • Validate password format (with *)
      1. * — MAIN branch
      2. 6-digit number — ValueCheck branch
    • Validate mobile number (with # and *)
      1. * — MAIN branch
      2. # — CURRENT branch
      3. 11-digit number — ValueCheck branch
    • Validate mobile number (with *)
      1. * — MAIN branch
      2. 11-digit number — ValueCheck branch
    • Validate month input
      1. * — MAIN branch
      2. # — CURRENT branch
      3. Valid month in yyyyMM format — ValueCheck branch
  • Keyboard Input Type: If this parameter is left blank, the month input verification is performed by default (Rule Expression must be set to Validate month input). The entered month must be in yyyyMM format.
    • keyBoard_phone: input from a phone keyboard. Enter this value when the OpenEye or a mobile phone is used.
    • checkoldpassword: input from a password keyboard.
  • Variable: variable for saving customer input.
  • Context: used to filter intentions to be matched to improve the matching speed. When Keyboard Input Type is set to checkoldpassword, this parameter is invalid, because semantic recognition is not performed on the keyboard input.

Using the Diagram Element

The Key Recognition diagram element mainly follows the Robot Reply diagram element (when Reply Mode is set to a mode related to digit collection, such as Interruption by key presses or No interruption after digit collection) to save the pressing content to a variable for further logic processing.

Click the diagram element or drag it to the canvas, and set parameters based on the parameter description.

Typical Application Scenario

The following describes how to use the Key Recognition diagram element to enable customers to select a business to be handled by pressing a key.

  1. Sign in to the AICC and choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Configure an intelligent IVR flow.

    1. Choose Flow > Orchestration and click New to add a simple flow.
    2. Click + in the Flow Variable area. In the dialog box that is displayed, set the variable name and data type. The default value of the variable will be played to the customer.
      Figure 1 Flow variables to be added
      Figure 2 Flow orchestration example (Key Recognition diagram element)
      Figure 3 Flow orchestration example (Branch Judgment diagram element)
      • Use the response variable FLOW.key0 for the Response diagram element of the Key0 condition branch to reply to the customer that the call fee business is selected.
      • Use the response variable FLOW.key1 for the Response diagram element of the Key1 condition branch to reply to the customer that the data package business is selected.
    3. Save and publish the flow.

  3. Choose Intelligent Chatbot and bind the flow to a robot.
  4. Choose Intelligent Chatbot. In the last column corresponding to the robot, click Test Call. In the test dialog box that is displayed, click Start Call to test the robot. If the robot answers different businesses based on different keys pressed by the customer, the configuration is successful.

    Figure 4 Testing the robot

Parent topic: Diagram Elements