Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring the Employee Center/ Managing Account Locks
Updated on 2025-11-07 GMT+08:00
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Managing Account Locks

A tenant administrator can manually lock or unlock agent accounts to ensure agent account security and proper use.

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Employee Center > Account Lock.

    Figure 1 Account Lock

  2. Enter the agent account to be managed and click to search for business account information.
  3. Manage the agent account.

    • Click Lock to lock the business account and restrict agent sign-in.
    • Click Unlock, enter the password of the current operator account, and click OK to unlock the business account and enable normal agent sign-in.
      Figure 2 Unlock

      A verification code is required for unlocking the account to guarantee security of the current account. The verification code can be a mobile phone verification code or an email verification code. For details about the authentication mode, see the value of Two-factor Authentication Method set by the system administrator.

      • A verification code is valid for 1 to 5 minutes and is specified by the system parameter Two-factor Authentication System-level Verification Code Validity Period set by the system administrator.
      • The interval for obtaining a verification code is 1 minute. If you enter a verification code correctly but the account fails to be unlocked, you can obtain a new verification code immediately.