The State of a VPN Connection Is Not connected

Symptom

On the Enterprise – VPN Connections page of the VPN console, the state of a VPN connection is displayed as Not connected.

Possible Causes

• The configurations at the two ends of the VPN connection are incorrect.
• The security group configuration on the Huawei Cloud management console or the ACL configuration on the customer gateway device is incorrect.
• The IPsec VPN connection negotiation fails or the connection is disconnected.

Procedure

• Check the configurations at the two ends of the VPN connection.
  • Check whether the gateway IP addresses configured at the two ends of the VPN connection are reversed.
    • To check the active and standby EIPs of the VPN gateway, choose Virtual Private Network > Enterprise – VPN Gateways and view the IP addresses in the Gateway IP Address column.
    • To check the IP address of the customer gateway, choose Virtual Private Network > Enterprise – Customer Gateways and view the IP address in the Gateway IP Address column.
  • Check whether the IKE and IPsec policies at the two ends of the VPN connection are consistent.
    • To view the IKE and IPsec policy settings on the VPN console, choose Virtual Private Network > Enterprise – VPN Connections, locate the target VPN connection, and choose More > Modify Policy Settings.
  • Check whether the PSKs at the two ends of the VPN connection are the same.
    • The PSK cannot be checked on the VPN console. If you are not sure whether the PSK configured on the VPN console is correct, you are advised to change it to be the same as that configured on the customer gateway device.

      To change the PSK on the VPN console, choose Virtual Private Network > Enterprise – VPN Connections, locate the target VPN connection, and choose More > Reset PSK.

  • If the policy-based mode is used, check whether the source and destination CIDR blocks in the policy rules at the two ends of the VPN connection are reversed.

    To check policy rules on the VPN console, choose Virtual Private Network > Enterprise – VPN Connections, locate the target VPN connection, and click Modify VPN Connection.

  • If the static routing mode is used and the NQA function is enabled on the VPN console, check whether tunnel interface IP addresses are correctly configured on the customer gateway device.
    • To check whether NQA is enabled on the VPN console, choose Virtual Private Network > Enterprise – VPN Connections, click the name of the target VPN connection, and view the value of Link Detection on the Summary tab page.
    • To check the tunnel interface IP addresses configured on the VPN console, choose Virtual Private Network > Enterprise – VPN Connections, click Modify VPN Connection, and view the values of Local Interface IP Address and Customer Interface IP Address. The local and remote interface IP addresses configured on the customer gateway device must be the same as the values of Customer Interface IP Address and Local Interface IP Address configured on the VPN console, respectively.
  • If the BGP routing mode is used, check whether the BGP ASNs at the two ends of the VPN connection are reversed.
    • To check the BGP ASN of the VPN gateway, choose Virtual Private Network > Enterprise – VPN Gateways, click the VPN gateway name, and view the BGP ASN in the Basic Information area.
    • To check the BGP ASN of the customer gateway, choose Virtual Private Network > Enterprise – Customer Gateways and view the value in the BGP ASN column.
• Check the security group configuration on the Huawei Cloud management console and the ACL configuration on the customer gateway device.
  • Check whether the default security group on the Huawei Cloud management console permits the ports corresponding to the public IP addresses of the customer gateway.
    To check the default security group on the Huawei Cloud management console, perform the following steps:

    1. Choose Virtual Private Network > Enterprise – VPN Gateways, and click the name of the VPC associated with the VPN gateway.
    2. On the Virtual Private Cloud page, click the number in the Route Tables column.
    3. On the Route Tables page, click the name of the route table.
    4. Locate and click the next hop of the active or standby EIP of the VPN gateway.
    5. On the Associated Security Groups tab page, check whether the security group permits traffic of the ports.
  • Verify that an ACL on the customer gateway device permits the ports corresponding to the active and standby EIPs of the VPN gateway.
• Check IPsec connection logs.
  1. Log in to the management console.
  2. Click in the upper left corner and select the desired region and project.
  3. Click in the upper left corner of the page, and choose Networking > Virtual Private Network.
  4. In the navigation pane on the left, choose Virtual Private Network > Enterprise – VPN Connections.
  5. On the VPN Connection page, locate the target VPN connection, and choose More > View Logs to view connection logs.

     Check IPsec connection logs, and locate the fault based on the log keywords and error codes listed in Table 1.

     Table 1 Common causes of VPN disconnection

     Category	Error Code	Description
     IPsec VPN negotiation failure	phase1 proposal mismatch	IKE proposal parameters on both ends do not match.
     	phase2 proposal or pfs mismatch	IPsec proposal parameters, PFS algorithms, or security ACLs on both ends do not match.
     	responder dh mismatch	The DH algorithm of the responder does not match that of the initiator.
     	initiator dh mismatch	The DH algorithm of the initiator does not match that of the responder.
     	encapsulation mode mismatch	Encapsulation modes on both ends do not match.
     	flow or peer mismatch	Security ACLs or IKE peer addresses on both ends do not match.
     	version mismatch	IKE versions on both ends do not match.
     	peer address mismatch	IKE peer addresses on both ends do not match.
     	config ID mismatch	No IKE peer with the specified ID is found.
     	exchange mode mismatch	Negotiation modes on both ends do not match.
     	authentication fail	The identity authentication fails.
     	construct local ID fail	A local ID fails to be constructed.
     	rekey no find old sa	The old SA fails to be found during renegotiation.
     	rekey fail	The old SA is going offline during renegotiation.
     	first packet limited	First packets are rate limited.
     	unsupported version	The IKE version is not supported.
     	malformed message	There is a malformed message.
     	malformed payload	There is a malformed payload.
     	critical drop	The critical payload is not recognized.
     	cookie mismatch	The cookies do not match.
     	invalid cookie	The cookie is invalid.
     	invalid length	The packet length is invalid.
     	unknown exchange type	The negotiation mode is unknown.
     	uncritical drop	The non-critical payload is not identified.
     	route limit	The number of imported routes reaches the upper limit.
     	ip assigned fail	IP address assignment fails.
     	eap authentication timeout	EAP authentication times out.
     	eap authentication fail	EAP authentication fails.
     	xauth authentication fail	XAUTH authentication fails.
     	xauth authentication timeout	XAUTH authentication times out.
     	license or specification limited	There is license control.
     	local address mismatch	The local IP address and interface IP address in IKE negotiation do not match.
     	dynamic peers number reaches limitation	The number of IKE peers reaches the upper limit.
     	ipsec tunnel number reaches limitation	The number of IPsec tunnels reaches the upper limit.
     	netmask mismatch	The mask does not match the configured one after the IPsec mask filtering function is enabled.
     	flow confict	A data flow conflict exists.
     	proposal mismatch or use sm in ikev2	IPsec proposals on both ends do not match or IKEv2 uses an SM algorithm.
     	ikev2 not support sm in ipsec proposal ikev2	IKEv2 does not support the SM algorithm used in the IPsec proposal.
     	no policy applied on interface	No policy is applied to an interface.
     	nat detection fail	NAT detection fails.
     	fragment packet limit	The number of fragments exceeds the upper limit.
     	fragment packet reassemble timeout	Fragment reassembly times out.
     IPsec VPN connection disconnection	dpd timeout	DPD detection times out.
     	peer request	The remote end sends a message, asking the local end to tear down a tunnel.
     	config modify or manual offline	The SA is automatically deleted due to configuration modification, or is manually deleted.
     	phase1 hard expiry	In phase 1, hard timeout (no new SA negotiation succeeds) occurs.
     	phase2 hard expiry	A hard timeout occurs in phase 2.
     	heartbeat timeout	Heartbeat detection times out.
     	re-auth timeout	The SA is deleted because the re-authentication times out.
     	aaa cut user	The SA is deleted because the AAA module logs out the user.
     	ip address syn failed	IP addresses fail to be synchronized.
     	hard expiry triggered by port mismatch	Hard timeout occurs due to a NAT port number mismatch.
     	kick old sa with same flow	The old SA is deleted when the same flow is transmitted.
     	cpu table updated	When an SPU is removed and inserted, the SAs of CPUs other than the one on the SPU are deleted.
     	flow overlap	The IP address in the encrypted data flow conflicts with the remote IP address.
     	spi conflict	An SPI conflict occurs.
     	phase1 sa replace	A new IKE SA replaces the old one.
     	phase2 sa replace	A new IPsec SA replaces the old one.
     	nhrp notify	The NHRP module notifies the device of SA deletion.
     	receive backup delete info	The standby device receives an SA backup deletion message from the active device.
     	eap delete old sa	When the peer device performs EAP authentication repeatedly, the local device deletes the old SA.
     	receive invalid spi notify	The device receives an invalid SPI notification.
     	dns resolution status change	The DNS resolution status is changed.
     	ikev1 phase1-phase2 sa dependent offline	The device deletes the associated IPsec SA when deleting an IKEv1 SA.
     	exchange timeout	Packet exchange times out.
     	hash gene adjusted	The hash factor is adjusted, causing the IPsec tunnel to be deleted.

If the fault persists after you verify the preceding configurations, contact Huawei engineers by submitting a service ticket.