Help Center/ Cloud Backup and Recovery/ Troubleshooting/ Browser Download Dialog Box Disappears When I Download eBackup in a VMware Environment
Updated on 2026-10-26 GMT+08:00
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Browser Download Dialog Box Disappears When I Download eBackup in a VMware Environment

Symptom

When Google Chrome is used to download the eBackup image template on VMware, the download dialog box blinks and then disappears before the download completes.

Possible Cause

The Chrome settings are incorrect and need to be modified.

Solution

  1. Enter chrome://flags/ in the address box of Google Chrome and press Enter.
  2. Enter treat-unsafe-downloads-as-active-content in the search box.
  3. In the search result area, change Default to Disabled. See Figure 1.

    Figure 1 Changing Chrome settings

  4. Restart Google Chrome and download the eBackup image template.