Help Center/ Cloud Backup and Recovery/ Troubleshooting/ Failed to Import an eBackup Image Template, with an Error Displayed Indicating That the File Is Invalid
Updated on 2026-10-26 GMT+08:00
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Failed to Import an eBackup Image Template, with an Error Displayed Indicating That the File Is Invalid

Symptom

If you import an image template during local eBackup installation, the system may report: the following manifest file entry (line 1) is invalid: sha256 vmdk.

Possible Cause

The VMware VM does not support the SHA-256 hashing algorithm.

Solution

  1. Visit https://developer.vmware.com/home, download the VMware OVF Tool, and install it.
  2. Run the following command to convert the eBackup installation package: (Replace the path placeholder in the command with the actual file path.) 

    ovftool.exe --shaAlgorithm=SHA1 /path/to/the/original/ebackup_xxxx.ovf /path/to/the/new/ova/ebackup-SHA1.ovf

    For details, see https://kb.vmware.com/s/article/2151537.

  3. After the conversion is complete, install eBackup again.