ALM-45286 TagSync Direct Memory Usage Exceeds the Threshold

Alarm Description

The system checks the direct memory usage of the TagSync service every 60 seconds. This alarm is generated when the direct memory usage of the TagSync instance exceeds the threshold (80% of the maximum memory) for five consecutive times. This alarm is cleared when the TagSync direct memory usage is less than or equal to the threshold.

Alarm Attributes

Alarm ID	Alarm Severity	Alarm Type	Service Type	Auto Cleared
45286	Major	Quality of service	Ranger	Yes

Alarm Parameters

Type	Parameter	Description
Location Information	Source	Specifies the cluster for which the alarm is generated.
	ServiceName	Specifies the service for which the alarm is generated.
	RoleName	Specifies the role for which the alarm is generated.
	HostName	Specifies the host for which the alarm is generated.
Additional Information	Trigger Condition	Specifies the alarm triggering condition.

Impact on the System

The service may break down. TagSync is unavailable for Ranger.

Possible Causes

The direct memory of the TagSync instance is overused or the direct memory is inappropriately allocated. As a result, the memory usage exceeds the threshold.

Handling Procedure

Check the direct memory usage.

On FusionInsight Manager, choose O&M > Alarm > Alarms > ALM-45286 TagSync Direct Memory Usage Exceeds the Threshold. Check the location information of the alarm and view the host name of the instance for which the alarm is generated.
On FusionInsight Manager, choose Cluster > Services > Ranger > Instance. Select the role corresponding to the host name of the instance for which the alarm is generated. Click the drop-down list in the upper right corner of the chart area and choose Customize > CPU and Memory > TagSync Direct Memory Usage. Click OK.
Check whether the direct memory used by the TagSync reaches the threshold (80% of the maximum direct memory by default).
- If yes, go to 4.
- If no, go to 6.
On FusionInsight Manager, choose Cluster > Services > Ranger > Instance > TagSync > Instance Configuration. Click All Configurations and choose TagSync > System. Increase the value of -XX:MaxDirectMemorySize in the GC_OPTS parameter based on the site requirements and save the configuration.

If this alarm is generated, the direct memory configured for TagSync cannot meet the direct memory required by the TagSync process. You are advised to check the direct memory usage of TagSync and change the value of -XX:MaxDirectMemorySize in GC_OPTS to the twice of the direct memory used by TagSync. You can change the value based on the actual service scenario. For details, see 2.
Restart the affected services or instances and check whether the alarm is cleared.
- If yes, no further action is required.
- If no, go to 6.

Collect the fault information.

On FusionInsight Manager, choose O&M. In the navigation pane on the left, choose Log > Download.
Expand the Service drop-down list, and select Ranger for the target cluster.
Click the edit icon in the upper right corner, and set Start Date and End Date for log collection to 10 minutes ahead of and after the alarm generation time, respectively. Then, click Download.
Contact O&M engineers and provide the collected logs.