Why Are OBS Resources Still Unavailable Even Though My Account Has a Valid Payment Method and There Are No Outstanding Bills?

Context

Depending on the account balance, pay-per-use OBS resources may enter different states. Each state affects how the resources can be used. The following figure shows the lifecycle of pay-per-use OBS resources.

Figure 1 Lifecycle of a pay-per-use OBS resource

• Validity period: After a resource is purchased, it enters the validity period and runs normally during this period as long as your account balance is sufficient.
• Grace period: If your account is insufficient to pay your amount due, your account goes into arrears, and your pay-per-use resources enter a grace period. The system then will notify the creator of the Huawei Cloud account of the arrears by email, SMS, or in-app message. You need to pay the outstanding amount as soon as possible. You can check the arrears on the Overview page in the Billing Center.
• Retention period: If you do not bring your account balance current before the grace period ends, your pay-per-use resources enter a retention period and their status turns to Frozen. You cannot perform any operations on these resources.
  

  If you do not bring your account balance current before the retention period ends, your OBS resources will be released and the data cannot be recovered.

Troubleshooting

Figure 2 Troubleshooting process

On the Overview page of Billing Center, check whether your account is still in arrears.