Help Center/ Server Migration Service/ User Guide (Kuala Lumpur Region)/ FAQs/ Agent Installation and Startup/ How Do I Fix the Agent Startup Failures Due to Agent Files Write or Read Failures?
Updated on 2024-03-15 GMT+08:00
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How Do I Fix the Agent Startup Failures Due to Agent Files Write or Read Failures?

Symptom

When you install the Agent on a Windows source server, the system displayed a message indicating that the Agent failed to be installed because Agent file cannot be written or opened for writing.

Possible Causes

  • If a message indicating a write failure is displayed, it may be that there is not enough space on the system disk of the source server.
  • If a message indicating a read failure is displayed, the possible cases are as follows:
    1. Role permissions are insufficient.
    2. Antivirus software is blocking access to the files.

Agent Files Write Failure

  • Windows: There is a partition of 600 MB or larger, but the available space is less than 320 MB. There is a partition smaller than 600 MB, but the available space is less than 40 MB.
  • Linux: The available space on the root partition is less than 200 MB.

Agent Files Read Failure

  1. Install the Agent as administrator.
  2. Disable the antivirus software and try again. If the error persists, uninstall the antivirus software and try again.