Help Center/ Scalable File Service/ User Guide (Kuala Lumpur Region)/ Troubleshooting/ A Client Server Failed to Access a File System
Updated on 2025-11-03 GMT+08:00
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A Client Server Failed to Access a File System

Symptom

Access from a client server to a file system was denied. All services on the server were abnormal.

Possible Causes

  • Cause 1: The file system is abnormal.
  • Cause 2: The file system fails to be mounted to the server after being forcibly unmounted.

Fault Diagnosis

Take troubleshooting measures based on possible causes.

Solution

  • Cause 1: The file system is abnormal.

    Log in to the management console. On the Scalable File System page, check whether the file system is in the Available state.

    • If yes, go to Cause 2.
    • If no, see The File System Is Abnormal to restore the file system to the available state, and then access the file system again.
  • Cause 2: The file system fails to be mounted to the server after being forcibly unmounted.
    1. This problem is caused by a defect of servers. Restart the server to resolve this problem.
    2. Check whether the file system can be properly mounted and accessed from the server.
      • If yes, no further action is required.
      • If no, contact technical support.
Parent topic: Troubleshooting