Help Center/ Log Tank Service/ More Documents/ User Guide (Kuala Lumpur Region)/ FAQs/ Log Search and Analysis/ What Do I Do If I Cannot View Reported Logs in LTS?
Updated on 2025-03-27 GMT+08:00
View PDF
Share

What Do I Do If I Cannot View Reported Logs in LTS?

Symptom

Logs reported to LTS are not displayed on the LTS console.

Possible Causes

  • ICAgent has not been installed.
  • The collection path is incorrectly configured.
  • ICAgent Collection in Configuration Center on the LTS console is disabled.
  • The rate of writing logs into log streams or length of single-line logs exceeds what is supported.
  • The browser has slowed down because of the amount of log data.

Solution

  • If ICAgent has not been installed, install it. For details, see Installing ICAgent.
  • If the collection path is incorrectly configured, modify it. If the collection path is set to a directory, for example, /var/logs/, only .log, .trace, and .out files in the directory are collected. If the collection path is set to a text file name, that file is directly collected.
  • If ICAgent Collection is disabled, log in to the LTS console, choose Configuration Center > ICAgent Collection, and enable ICAgent Collection.
  • If the rate of writing logs into log streams or length of single-line logs exceeds the limit, or the browser has slowed down because of the amount of log data, use Google Chrome or Firefox to query logs.
Parent topic: Log Search and Analysis