What Do I Do If I Cannot Access My Notebook Instance?

A Black Screen Is Displayed When a Notebook Instance Is Opened

A black screen is displayed after a notebook instance is opened, which is caused by a proxy issue. Change the proxy to rectify the fault.

A Blank Page Is Displayed When a Notebook Instance Is Opened

• If a blank page is displayed after a notebook instance is opened, clear the browser cache and open the notebook instance again.
• Check whether the ad filtering component is installed for the browser. If yes, disable the component.

Error 404

If this error is reported when an IAM user creates an instance, the IAM user does not have the permissions to access the corresponding storage location (OBS bucket).

Solution

1. Log in to the OBS console using the primary account and grant access permissions for the OBS bucket to the IAM user. For details about the operation, see Granting an IAM User the Specified Permissions for a Bucket.
2. After the IAM user obtains the permissions, log in to the ModelArts console, delete the instance, and use the OBS path to create a notebook instance.

Error 503

If this error is reported, it is possible that the instance is consuming too many resources. If this is the case, stop the instance and restart it.

Error 504

If this error is reported, submit a service ticket or contact customer service.

Error 500

Notebook JupyterLab cannot be opened, and error 500 is reported. The possible cause is that the disk space in the work directory is used up. In this case, identify the fault cause and clear the disk by referring to Disk Space Used Up.

Error "This site can't be reached"

After a notebook instance is created, click Open in the Operation column. The error message shown in the following figure is displayed.

To solve the problem, copy the domain name of the page, add it to the Do not use proxy server for addresses beginning with text box, and save the settings.