What Do I Do If LTS Cannot Collect Logs After I Configure Log Ingestion with ICAgent?

Procedure

1. Log in to the LTS console, choose Configuration Center in the navigation pane, and check whether ICAgent Collection on the ICAgent Collection tab page is enabled. If it is disabled, ICAgent does not collect logs. Enable it to start log collection.

   

2. Choose Log Ingestion > Ingestion Management in the navigation pane. On the page displayed, check whether the switch in the Status column of the ingestion task is toggled on.

   

3. Check whether the log collection path is repeatedly configured. If it is, you need to enable Allow Repeated File Collection when configuring log ingestion. If you do not enable this function, delete the duplicate collection path.
4. Check whether real-time logs are reported.
   1. Log in to the LTS console and choose Log Management in the navigation pane.
   2. Click the target log stream to access its details page.
   3. Click the Real-time Logs tab and do not click any other buttons on this tab page. Trigger log reporting and check whether log data automatically appears on this tab page. If yes, the reporting is successful. If no data appears after a significant wait, proceed to the next step to check ICAgent.

5. Check the ICAgent status.

   Choose Host Management > Hosts in the navigation pane. On the page displayed, check whether the ICAgent status of the host.

   • If the ICAgent status is Running, ICAgent is running properly. If a new version is available, upgrade ICAgent to the latest version.
   • If the ICAgent status is abnormal, contact technical support.

6. Choose Log Ingestion > Ingestion Management in the navigation pane. Locate the target ingestion task and choose More > ICAgent Collect Diagnosis in the Operation column to check the exception monitoring, overall status, and collection monitoring of ICAgent.
7. If the issue persists after you have tried the methods above, submit a service ticket.