What Do I Do If I Do Not See a Host with ICAgent Installed on the LTS Console?

If a host with ICAgent installed is not displayed on the Hosts tab page on the LTS console, perform the following steps:

• If you are configuring ECS log ingestion and do not see the host with ICAgent installed on the Hosts tab page:
  1. On the Install ICAgent page, ensure that the installation command is correctly copied. Do not use the installation command across regions.
  2. Ensure that the obtained AK/SK pair is correct and has not been deleted.
  3. Run the netstat -nap | grep icagent command to check whether the network connection status of the host is ESTABLISHED. If yes, the network connection is normal.

     

• If you are configuring CCE log ingestion and do not see the host with ICAgent installed on the Hosts tab page:

  

  1. Ensure that ICAgent has been installed in the CCE cluster.
  2. If ICAgent is not installed, click CCE Cluster on the Hosts tab page and click Upgrade ICAgent. For details, see Upgrading ICAgent.
• If ICAgent fails to be installed in a Windows environment:
  • Ensure that the administrator account is used to log in to the Windows environment.
  • Ensure that the obtained AK/SK pair is correct and has not been deleted. For details, see How Do I Obtain an AK/SK Pair?
  • Follow the instructions in What Do I Do If ICAgent Installation Fails in Windows and the Message "SERVICE STOP" Is Displayed?
  • If the issue persists after you have tried the methods above, submit a service ticket.