Can I Still Use the Previously Delivered Applications After My Account Is in Arrears?

If your account is in arrears, your applications will be frozen and enter a retention period. (The retention period varies depending on the account. You can query the retention period in the Billing Center.) During the retention period, you can view application details on the IEF console but cannot perform any other operation. If your account is still in arrears when the retention period ends, your applications will be forcibly deleted.

For example:

1. When your account was in arrears on Dec 10, 2019, a retention period (for example, 15 days) started and billing stopped. During the retention period, you can only view application details but cannot perform any other operation.
2. If the account was still in arrears after the retention period ended on Dec 25, 2019, all applications under the account were forcibly deleted.