Help Center/ Host Security Service/ FAQs/ Agent/ What Do I Do If Agent Upgrade Fails and the Message "File replacement failed" Is Displayed?

Updated on 2024-06-28 GMT+08:00

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What Do I Do If Agent Upgrade Fails and the Message "File replacement failed" Is Displayed?

Symptom

On the HSS console, choose Installation & Configuration > Server Install & Config and click the Agents tab. After the agent is upgraded, the agent upgrade status is Upgrade failed. When you hover your cursor over the status, the message "File replacement failed" is displayed.

Solution

HSS agent 3.2.4 or earlier cannot be directly upgraded to the latest version. You need to manually uninstall the old agent and install the latest HSS agent. For details, see:

Parent topic: Agent

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