Help Center/ Volume Backup Service/ User Guide (Paris) / FAQs/ What Can I Do In Case of Exceptions in VBS?

Updated on 2022-02-22 GMT+08:00

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What Can I Do In Case of Exceptions in VBS?

Exceptions in VBS mainly include abnormal states of VBS backups and backup jobs. Take the following measures to handle these exceptions.

**Table 1** Measures in case of abnormal VBS backup states
State	Handling Suggestion
Error	Delete the VBS backups in the Error state and re-create them.
Deletion failed	Contact the administrator and do not perform any operation on the backup data before related personnel respond. If you want a quick response, contact the administrator immediately upon discovering the problem.

**Table 2** Measures in case of abnormal VBS backup job states
State	Handling Suggestion
Timed out	In the Backup Name column of the backup job list, check whether the backup name is displayed. If yes, locate the backup on the VBS backup list according to the backup name. Check whether the backup is in the Available state. If it is in the Available state, the backup job is successful and no further actions are required. If no, click Back Up Again in the Operation column to perform a manual backup operation. If no, click Back Up Again in the Operation column to perform a manual backup operation. If the problem persists, contact the administrator and do not perform any operation on the backup data before related personnel respond. If you want a quick response, contact the administrator immediately upon discovering the problem.
Failed	Above the VBS backup list, you can see messages indicating the backup usage. If the backup quantity quota is not sufficient to support your new backups, submit a service ticket to apply for a higher quota. Then click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation. In the EVS list, check whether the EVS disk to be backed up is in the Available or In-use state. If no, after the EVS disk restores to the Available or In-use state, click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation. In the VBS backup list, check whether the EVS disk is in the Disk Name column and the backup state is Creating. If yes, after the backup restores to the Available state, click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation. For other circumstances, click Back Up Again in the Operation column of the Backup Jobs list to perform a manual backup operation. If the backup job state is still abnormal, contact the administrator, and do not perform any operation on the backup data before related personnel respond. If you want a quick response, contact the administrator immediately upon discovering the problem.