Help Center/ Elastic Cloud Server/ User Guide (Paris Regions)/ FAQs/ File Upload/Data Transfer/ Why Am I Seeing an FTP Folder Error When I Open a Folder on an FTP Server?
Updated on 2024-01-11 GMT+08:00
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Why Am I Seeing an FTP Folder Error When I Open a Folder on an FTP Server?

Symptom

An error occurs when you open a folder on an FTP server. The system displays a message asking you to check permissions.

Figure 1 FTP Folder Error

Possible Causes

The FTP firewall configured for the browser does not allow you to open the folder.

Solution

The following uses Internet Explorer as an example.

  1. Open the Internet Explorer and choose Tools > Internet options.
  2. Click the Advanced tab.
  3. Deselect Use Passive FTP (for firewall and DSL modem compatibility).
    Figure 2 Internet Options
  4. Click OK, restart Internet Explorer, and open the folder on the FTP server again.