Help Center/ Cognitive Engagement Center/ Agent Integration--CC-Gateway Development Guide/ Basic App Development/ Functions Used After Call Setup/ Muting/ Starting Muting
Updated on 2024-03-05 GMT+08:00
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Starting Muting

  • Application scenario

    An agent must prevent a customer from hearing the agent's voice.

  • Prerequisites

    An agent has an ongoing call with a customer.

    An internal call, a three-party call, and a call that an agent makes to ask for help during three-party conversation cannot be muted.

  • Implementation process

    For details, see Muting a Call.

  • Triggered event

    None

Parent topic: Muting