Help Center/ Cloud Eye/ FAQs/ Troubleshooting/ Server Monitoring/ Why Is the Agent Status Abnormal on the Cloud Eye Server Monitoring Page While OS Monitoring Metrics Are Displayed as Normal?

Updated on 2025-08-01 GMT+08:00

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Why Is the Agent Status Abnormal on the Cloud Eye Server Monitoring Page While OS Monitoring Metrics Are Displayed as Normal?

Symptom

On the Cloud Eye server monitoring page, the Agent status was abnormal, but the OS monitoring metrics were displayed as normal.

Possible Causes

The Agent of an earlier version had a problem with status management. As a result, the Agent was displayed as abnormal on the console, but the Agent was functioning properly and OS monitoring metrics cloud be collected and reported.

Procedure

Uninstall the Agent. For details, see Managing the Agent.
Install an Agent of the latest version. For details, see Installing the Agent.

Parent topic: Server Monitoring

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