Help Center/ Cloud Eye/ FAQs/ Product Usage/ Server Monitoring/ What Can I Do If the Agent Upgrade Fails for Some Windows Servers?
Updated on 2026-07-24 GMT+08:00
What Can I Do If the Agent Upgrade Fails for Some Windows Servers?
Symptom
On the Server Monitoring page, the Agent fails to be upgraded for some Windows servers.
Possible Causes
The internal network settings of some Windows OSs may cause the Agent package download failure.
Procedure
- On the Task Center page, click the Agent Maintenance tab, locate the target task, and click Retry in the Operation column to upgrade the Agent again.
- If the upgrade still fails after multiple retries, manually upgrade the Agent. For details, see Manually Upgrading the Agent.
Parent topic: Server Monitoring
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
The system is busy. Please try again later.
For any further questions, feel free to contact us through the chatbot.
Chatbot
