Softphone Consulting

Can I Log In to Multiple OpenEye Clients on One Computer at the Same Time Because the System Displays a Message Indicating that the OpenEye Is Running?

Yes.

Change the value of C:\Program Files (x86)\Huawei\OpenEye Desktop\config.xml to 1. The default value is 0. In this way, multiple OpenEye instances can run.

<!--Startup mode. The value 0 indicates that a single instance is started. The value 1 indicates that multiple instances are started.-->

<setting key="launchMode" value="0" />

How Can I Resolve an OpenEye Installation Error?

Description

After the OpenEye softphone is installed, double-click to run the OpenEye. The system displays the following error message:

Solution

The OpenEye is developed using the C++ language. When the OpenEye runs on the Windows operating system, it depends on the plugin package of the operating system. If the client is not installed, this problem occurs on the OpenEye.

In this case, you can:

1. Download the related plugin package by referring to "OpenEye Help Document" in User Guide and install the plugin package.
2. Uninstall the OpenEye and reinstall it.

Why Does the Softphone Not Work Properly?

You can check the softphone as follows:

• Check whether an error message is displayed on the softphone.
• Restart the softphone and check whether it works properly.
• Check whether the runtime environment is connected to the Internet.
• Check whether the IP-PBX address connected to the softphone is correct.
• Check whether the entered number and password are correct.

Why Does the Softphone Not Receive a Customer Call?

Check whether the agent presses the busy button and whether the agent is not in the idle state.

Why Cannot I Access the Softphone?

Check whether the softphone number, password, and server address are correct. If they are correct, contact the operations personnel.

Why Cannot an Agent Hear a Customer in a Call?

Check the audio input and output volume keys and device selection in the media settings of the OpenEye.