How Can I Install an OTP Authentication Application on the Mobile Phone?

To enable mobile OTP authentication, ensure that the OTP authentication application has been installed on your mobile phone and the administrator has configured mobile OTP as the multi-factor authentication method for you.

If you are user admin and have mobile OTP authentication configured but have no OTP authentication application installed on your mobile phone, go to the management console, click Service Tickets, and submit a service ticket to contact technical support for login method resetting.
If you are a common user and have no OTP authentication application installed on your mobile phone, you cannot log in to the CBH system through mobile OTP authentication. In this case, contact the department administrator to cancel Mobile OTP authentication.

Parent topic: Multifactor Verification

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