Error Codes

If an error code starting with APIGW is returned after you call an API, rectify the fault by referring to the instructions provided in API Gateway Error Codes.

Parent Topic: Appendixes

Previous topic: Status Code

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Status Code	Error Codes	Error Message	Description	Solution
400	HSS.0001	Invalid parameter.	Invalid parameter.	Check whether the parameters are valid.
400	HSS.0002	Failed to parse the request.	Failed to parse the request.	Contact technical support.
400	HSS.0010	Access denied.	Access denied.	Check whether the parameters are valid.
400	HSS.0011	Requested resource not found.	Requested resource not found.	Check whether the parameters are valid.
400	HSS.0013	Insufficient permissions.	Insufficient permissions.	Check user permissions.
400	HSS.0014	Quota creation not allowed.	Quota creation not allowed.	Contact technical support.
400	HSS.1001	The selected server is not associated with any agent.	The selected server is not associated with any agent.	Check whether the agent has been installed on the selected server.
400	HSS.1002	Available quotas are insufficient.	Available quotas are insufficient.	None
400	HSS.1003	Protected servers cannot be ignored.	Protected servers cannot be ignored.	Disable protection and try again.
400	HSS.1004	Failed to query the policy.	Failed to query the policy.	Check whether the parameter is correct.
400	HSS.1005	Invalid policy.	Invalid policy.	Check whether the parameter is correct.
400	HSS.1006	Failed to send requests to the agent.	Failed to send requests to the agent.	Contact technical support.
400	HSS.1007	The agent is offline.	The agent is offline.	Start the agent.
400	HSS.1008	Failed to query server information.	Failed to query server information.	Check whether the parameter is correct.
400	HSS.1009	Failed to save WTP information.	Failed to save WTP information.	Contact technical support.
400	HSS.1010	Failed to update protected directory information.	Failed to update protected directory information.	Contact technical support.
400	HSS.1011	Failed to convert the time format.	Failed to convert the time format.	Check whether the parameter is correct.
400	HSS.1012	The added period overlaps with an existing one.	The added period overlaps with an existing one.	Check whether the parameter is correct.
400	HSS.1013	Failed to add an unprotected time period.	Failed to add an unprotected time period.	Check whether the parameter is correct.
400	HSS.1014	Failed to add the description of the unprotected time period.	Failed to add the description of the unprotected time period.	Check whether the parameter is correct.
400	HSS.1015	Failed to add the privileged process.	Failed to add the privileged process.	Contact technical support.
400	HSS.1016	Failed to set the unprotected period.	Failed to set the unprotected period.	Contact technical support.
400	HSS.1017	Failed to load security reports.	Failed to load security reports.	Check whether the parameter is correct.
400	HSS.1018	Invalid file information.	Invalid file information.	Check whether the parameter is correct.
400	HSS.1019	Failed to load server groups.	Failed to load server groups.	Check whether the parameter is correct.
400	HSS.1020	The policy group name already exists.	The policy group name already exists.	Change the name.
400	HSS.1021	Failed to load policy groups.	Failed to load policy groups.	Check whether the parameter is correct.
400	HSS.1022	Invalid policy group settings.	Invalid policy group settings.	Check whether the parameter is correct.
400	HSS.1023	Invalid policy group name.	Invalid policy group name.	Change the name.
400	HSS.1024	Failed to query the application process whitelist.	Failed to query the application process whitelist.	Check whether the parameter is correct.
400	HSS.1025	The server group name already exists.	The server group name already exists.	Change the name.
400	HSS.1026	Failed to scan container private image vulnerabilities.	Failed to scan container private image vulnerabilities.	Contact technical support.
400	HSS.1027	Failed to call CBR. HTTP connection timed out.	Failed to call CBR. HTTP connection timed out.	Contact technical support.
400	HSS.1028	Failed to call CBR. Token authentication failed.	Failed to call CBR. Token authentication failed.	Contact technical support.
400	HSS.1029	Failed to query the default backup policy.	Failed to query the default backup policy.	Check whether the parameter is correct.
400	HSS.1030	Failed to query the security check result.	Failed to query the security check result.	Check whether the parameter is correct.
400	HSS.1031	Duplicate security report name.	Duplicate security report name.	Change the name.
400	HSS.1032	A policy in use cannot be deleted.	A policy in use cannot be deleted.	Disable protection and try again.
400	HSS.1033	The protection policy name already exists.	The protection policy name already exists.	Change the name.
400	HSS.1034	Failed to add the protection policy. Up to 20 policies allowed.	Failed to add the protection policy. Up to 20 policies allowed.	None
400	HSS.1035	Only letters, numbers, commas (,), periods, spaces, hyphens(-) and underscores(_) are allowed.	Only letters, numbers, commas (,), periods, spaces, hyphens(-) and underscores(_) are allowed.	Modify the input according to the error message.
400	HSS.1036	Unsupported operation.	Unsupported operation.	None
400	HSS.1037	Unsupported edition.	Unsupported edition.	Change to another edition.
400	HSS.1040	Failed to query container information.	Failed to query container information.	Check whether the parameter is correct.
400	HSS.1041	Failed to query cluster asset information.	Failed to query cluster asset information.	Check whether the parameter is correct.
400	HSS.1042	Failed to deliver the container firewall policy.	Failed to deliver the container firewall policy.	Contact technical support.
400	HSS.1043	The synchronization task already exists. Please wait.	The synchronization task already exists. Please wait.	None
400	HSS.1044	The export task already exists. Please wait.	The export task already exists. Please wait.	None
400	HSS.1045	The export task does not exist.	The export task does not exist.	Check whether the parameter is correct.
400	HSS.1046	The exported file does not exist.	The exported file does not exist.	Check whether the parameter is correct.
400	HSS.1047	Not all whitelist policy processes are confirmed.	Not all whitelist policy processes are confirmed.	On the Application Process Control page, select a whitelist policy and manually mark the trust status of processes.
400	HSS.1048	The vulnerabilities added to the whitelist exceed 500.	The vulnerabilities added to the whitelist exceed 500.	None
400	HSS.1049	The servers added to the whitelist exceed 2,000.	The servers added to the whitelist exceed 2,000.	None
400	HSS.1050	The agent is not updated.	The agent is not updated.	Upgrade the agent.
400	HSS.1053	The number of login blacklist items has reached 50. Delete unnecessary whitelist IP addresses.	The number of login blacklist items has reached 50. Delete unnecessary whitelist IP addresses.	Rectify the fault according to the error message.
400	HSS.1054	Due to security reasons, your account has been restricted from purchasing certain pay-per-use cloud service resources according to the User Agreement. If you have any questions, contact customer service.	Due to security reasons, your account has been restricted from purchasing certain pay-per-use cloud service resources according to the User Agreement. If you have any questions, contact customer service.	Rectify the fault according to the error message.
400	HSS.1055	Insufficient account balance. Top up your account.	Insufficient account balance. Top up your account.	Top up your account.
400	HSS.1056	The number of vulnerabilities to be handled exceeds the upper limit. Please handle them in multiple batches.	The number of vulnerabilities to be handled exceeds the upper limit. Please handle them in multiple batches.	Rectify the fault according to the error message.
400	HSS.1057	Do not select servers that cannot be scanned (servers with abnormal agents or editions lower than professional).	Do not select servers that cannot be scanned (servers with abnormal agents or editions lower than professional).	Rectify the fault according to the error message.
400	HSS.1058	The honeypot port policy does not exist.	The honeypot port policy does not exist.	Check whether the parameter is correct.
400	HSS.1059	No vulnerabilities can be handled. Check whether the agent status, protection edition, and system version support vulnerability handling.	No vulnerabilities can be handled. Check whether the agent status, protection edition, and system version support vulnerability handling.	Rectify the fault according to the error message.
400	HSS.1060	No servers available for vulnerability scan. Check whether the agent status, protection edition, and vulnerability type support manual scan.	No servers available for vulnerability scan. Check whether the agent status, protection edition, and vulnerability type support manual scan.	Rectify the fault according to the error message.
400	HSS.1061	Up to 50 policies can be created for a workload.	Up to 50 policies can be created for a workload.	None
400	HSS.1062	A workload can be associated with up to five security groups.	A workload can be associated with up to five security groups.	None
400	HSS.1063	The logo size exceeds the upper limit.	The logo size exceeds the upper limit.	None
400	HSS.1064	Incorrect logo type.	Incorrect logo type.	None
400	HSS.1065	Invalid sensitive file filtering path.	Invalid sensitive file filtering path.	Check whether the parameter is correct.
400	HSS.1066	Failed to obtain the multi-cloud cluster deployment template.	Failed to obtain the multi-cloud cluster deployment template.	Contact technical support.
400	HSS.1067	Cluster logs not collected.	Cluster logs not collected.	Check whether the parameter is correct.
400	HSS.1068	Operation too frequent. Wait for 2 minutes and synchronize again.	Operation too frequent. Wait for 2 minutes and synchronize again.	Try again later.
400	HSS.1069	The number of whitelisted trustworthy processes is 0. Start learning again and then enable protection.	The number of whitelisted trustworthy processes is 0. Start learning again and then enable protection.	Rectify the fault according to the error message.
400	HSS.1070	Pay-per-use antivirus scan is not enabled.	Pay-per-use antivirus scan is not enabled.	Enable pay-per-use virus scan.
400	HSS.1071	The number of clusters has reached the upper limit.	The number of clusters has reached the upper limit.	None
400	HSS.1072	Incorrect file type.	Incorrect file type.	None
400	HSS.1073	Failed to query event information.	Failed to query event information.	Check whether the parameter is correct.
400	HSS.1079	Failed to save the CCE integrated protection configuration.	Failed to save the CCE integrated protection configuration.	Check whether the parameter is correct.
400	HSS.1080	The number of connected image repositories exceeds the upper limit.	The number of connected image repositories exceeds the upper limit.	None
401	HSS.0012	Invalid user token.	Invalid user token.	Check whether the user token is correct.
401	HSS.1039	Insufficient permission for modifying vulnerability scan policies.	Insufficient permission for modifying vulnerability scan policies.	Check user permissions.
401	HSS.1051	A scan task is being performed on the selected server.	A scan task is being performed on the selected server.	None
401	HSS.1052	The selected server has been associated with another custom antivirus policy.	The selected server has been associated with another custom antivirus policy.	None
401	HSS.2001	Cluster certificate expired.	Cluster certificate expired.	Rectify the fault according to the error message.
403	HSS.1038	The edition does not support this operation.	The edition does not support this operation.	Change to another edition.
429	HSS.0003	The server is busy.	The server is busy.	Try again later.
500	HSS.0004	Database operation failed.	Database operation failed.	Contact technical support.
500	HSS.0005	Cache operation failed.	Cache operation failed.	Contact technical support.
500	HSS.0006	File operation error.	File operation error.	Contact technical support.
500	HSS.0007	Task failed.	Task failed.	Contact technical support.
500	HSS.0008	Internal system error.	Internal system error.	Contact technical support.
500	HSS.0009	Failed to call the third-party API.	Failed to call the third-party API.	Contact technical support.
500	HSS.0015	Failed to access the ECS API.	Failed to access the ECS API.	Contact technical support.
500	HSS.0016	Failed to access the CCE API.	Failed to access the CCE API.	Contact technical support.
500	HSS.0017	Failed to access the CBC API.	Failed to access the CBC API.	Contact technical support.
500	HSS.0018	Failed to access the IAM API.	Failed to access the IAM API.	Contact technical support.
500	HSS.0019	Failed to access the SWR API.	Failed to access the SWR API.	Contact technical support.
500	HSS.0020	Failed to access the CBR API.	Failed to access the CBR API.	Contact technical support.
500	HSS.0021	Failed to access the VPC API.	Failed to access the VPC API.	Contact technical support.
500	HSS.0041	An error occurred during query.	An error occurred during query.	Contact technical support.