Help Center/ Customer Engagement Center/ User Guide/ Agent Guide/ Introducing Agent Workbenches

Updated on 2025-11-07 GMT+08:00

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Introducing Agent Workbenches

The AICC provides a workbench page where basic agent operations are integrated so that agents can perform operations without switching the menus. Workbenches are classified into the audio and video workbench and online chat workbench.

Voice and Video Workbench
An agent uses the voice and video workbench to handle customer businesses through inbound and outbound voice calls.
Editing the Voice and Video Workbench
Agents can set their own voice and video workbench layouts.
Online Chat Workbench
An agent can use the online chat workbench to handle customer businesses through multimedia channels.
Editing the Online Chat Workbench
Agents can set their own online chat workbench layouts.

Parent topic: Agent Guide

Previous topic: Agent Guide

Next topic: Voice and Video Workbench

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