Viewing Co-browsing Session Records
An agent can view operation records related to co-browsing, including the room number, agent number, calling party information, start time, and end time.
Prerequisites
- The co-browsing feature has been enabled for the tenant.
- The agent has the Co-browsing permission.
Context
After the first subscriber joins a room, a record is generated, in which the start time is updated. After the room is released, the end time is updated.
Procedure
- Sign in to the AICC as a tenant administrator and choose .
- Access the menu page to view the co-browsing session records.
The search criterion Organization Unit is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement. When the tenant parameter is set to Yes, the co-browsing session records can be searched by OU. In addition, a non-administrator account that is not configured with the OU permission can search for only the co-browsing session records under the current OU.
Organization Unit
- You can select Include Sub-Organizations to search for the co-browsing records of sub-OUs. If an OU with the number of sub-OUs exceeding the value of the system parameter Maximum number of OU organizational unit queries is selected, only the first x (the value of Maximum number of OU organizational unit queries) sub-OUs are selected.
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