Adding Domains

Procedure

1. Choose Configuration Center > Flow Configuration > Intelligent IVR.
2. Choose Knowledge Management > Domain Management, and click Create.
3. Set Name and Language, and click Save.
   Figure 1 Adding a domain
   

4. Save the settings and click Active in the Operation column to activate the domain.

How to divide domains?

A domain is considered as a chatbot that processes a service. Therefore, domains are usually divided based on service scenarios. For example, the telecom domain has the call fee query chatbot, the service provisioning chatbot, and other chatbots.