Help Center> Relational Database Service> Troubleshooting> RDS for MySQL> Connection Issues> Failed to Connect to a Database as root

Updated on 2023-11-03 GMT+08:00

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Failed to Connect to a Database as root

Scenario

A database could not be connected to using the root account.

Troubleshooting

Check the kernel error.log to for any records of a connection denial.
Use another account to log in to the database and check the root permissions. There are two root accounts. One of them is allowed to access only hosts whose IP addresses start with 192.

Solution

Contact technical support to delete the extra root account.

Parent topic: Connection Issues

Previous topic: SSL Connection Failed Due to Inconsistent TLS Versions

Next topic: RDS for MySQL Client Automatically Disconnected from a DB Instance

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