Help Center/ Elastic Cloud Server/ Troubleshooting/ Self-diagnosis of Faulty GPU-accelerated ECSs/ What Types of GPU-accelerated ECS Faults Are There?

Updated on 2025-07-30 GMT+08:00

What Types of GPU-accelerated ECS Faults Are There?

Table 1 lists the types of GPU-accelerated ECS faults.

**Table 1** Types of GPU-accelerated ECS faults
Fault Rectifiable	Fault Type	Reference
Yes. Faults can be rectified by referring to related guidance documents.	Incorrect image configuration	What Do I Do If the Nouveau Driver Is Not Disabled?
	ECC errors	What Do I Do If There Are Retired Pages?
	Kernel upgrade issues	What Do I Do If the Driver Is Unavailable After the Kernel Is Upgraded?
	Disconnected GPUs	Why Is the Number of Queried Graphics Cards Different from the Actual One?
	Graphics card ERR!	What Do I Do If ERR! Is Displayed?
	Software installation problems	What Do I Do If an Error Occurs During the Installation of the NVIDIA Driver and CUDA Software?
	Driver compatibility issues	How Do I Handle Driver Compatibility Issues?
	Xid errors	How Do I Handle Recoverable Xid Errors?
	Graphics card being disabled	What Do I Do If the Error Message "Windows has stopped this device because it has reported problems" Is Displayed?
	Image errors	What Do I Do If the Driver and Image I Have Selected Do Not Match My Service Scenario?
	License issues	What Do I Do If I Have Installed the GRID Driver but Have Not Purchased or Configured the License?
No. If the fault cannot be rectified, contact technical support.	InfoROM errors	How Do I Handle the infoROM Error?
	ECC errors	What Do I Do If ECC Error "double bit ecc error" Occurs and There Are No Retired Pages Shown in the nvidia-smi -q Command Output?
	ECC errors	What Do I Do If nvidia-smi Command Output Shows the SRAM ECC Error (V100 GPUs)?
	Disconnected GPUs	What Do I Do If the GPU Is Disconnected or the Graphics Card Can't Be found, or rev ff Is Displayed After lspci \| grep -i nvidia Is Executed?
	High temperature	What Do I Do If the nvidia-smi Command Output Shows Overheated GPUs?
	Driver installation errors	What Do I Do If "Unable to load the kernel module 'nvidia.ko'" Is Displayed During Driver Installation?
	Xid errors	What Can I Do If an Xid Error Is Displayed in the Message Log When a GPU-accelerated ECS Is Faulty?

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