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Updated on 2025-07-08 GMT+08:00
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Requesting a Negotiated Unsubscription

Requesting a Negotiated Unsubscription

Licenses, professional services, hardware, and SaaS involving service supervision can be unsubscribed from through negotiation within the transaction guarantee period (before service supervision is completed).

Figure 1 Unsubscription process

Procedure

  1. Go to the My KooGallery > My Unsubscriptions page and view the list of products that can be unsubscribed from.
  2. Locate the target product and click Unsubscribe in the Operation column.

  3. Enter the negotiated refund amount (0 < Negotiated refund amount ≤ Actual payment), select the unsubscription reason, and click Unsubscribe in the lower right corner.

  4. In the displayed dialog box, confirm the unsubscription information and click Refund.

    • You can select Provide your contact information in your account to the seller so they can contact you for any unsubscription problems, so that the seller can quickly reach out to you.
    • After submitting the request, you can view the refund status on the My Unsubscriptions page.
    • If the seller approves the request, the system will refund the fee within three hours.