Why Can't I Use the Camera?

Perform the following operations to locate the fault:

Check whether the permission for using cameras is enabled. Both Android and iOS support permission management. Check the permissions in system settings. Permission management is also available for some Android security software.
Check whether other apps are using the camera. If yes, disable the camera, restart your mobile phone, and then enable the camera again.
Check whether the camera hardware malfunctions. Open the pre-installed video shooting app and check whether video can be recorded.

If the problem persists, submit a service ticket for Huawei Cloud IT support.

Parent topic: Troubleshooting

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