Help Center/ SparkRTC/ FAQs/ Troubleshooting/ What Do I Do If No Recording File Is Generated After SparkRTC Enables Cloud Recording?
Updated on 2022-10-10 GMT+08:00
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What Do I Do If No Recording File Is Generated After SparkRTC Enables Cloud Recording?

Recording files may fail to be stored in OBS buckets due to the cloud resource storage authorization, freezing, or encryption of OBS. Perform the following operations to locate the fault:

  • Check whether SparkRTC is authorized to store recording files in OBS buckets.
  • Check whether the OBS bucket is in arrears.
  • Check whether the OBS bucket is encrypted.
Parent topic: Troubleshooting