CEC Reliability Assurance
After the contact center is moved to the cloud, the cloud platform is responsible for the deployment and O&M of the contact center system. When using convenient services, enterprises may worry about the reliability of a cloud contact center. This section describes the reliability mechanism of the CEC to dispel your doubts.
The CEC uses mechanisms such as two-node cluster and cluster DR deployment, business process self-recovery, and traffic control to ensure business reliability.
Two-Node and Cluster Deployment
Main CEC components work in two-node or cluster load sharing mode to ensure business continuity when some components are faulty.
Self-Recovery Capability
The CEC monitors the states of main processes that provide contact center services in real time. If a process is abnormal, the system automatically restarts the abnormal process to ensure quick business recovery.
Traffic Control
The CEC supports traffic control. When the frequency of user requests exceeds the threshold set in the system, the system rejects new requests to ensure the normal running of some running businesses and avoid overload.
To sum up, the CEC provides three reliability mechanisms to ensure that the contact center can provide reliable services when some modules are abnormal or the user traffic exceeds the threshold, ensuring normal running of contact center businesses.
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