Arrears

Arrears Impact

• Yearly/Monthly

  This is a pre-paid billing mode, so you can continue using yearly/monthly DCS instances even if your account is in arrears. However, you cannot perform operations such as modifying instance specifications and renewing orders, because they will generate new expenditures.

• Pay-per-use

  If your configured payment method is unable to pay a bill for pay-per-use DCS resources, the resources enter a grace period. After you top up your account, Huawei Cloud will bill you for expenditures generated by the resources during the grace period. You can view the expenditures on the Overview page of the Billing Center.

  If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

  If you do not pay the arrears within the retention period, your DCS instance will be released, and data will be lost.

  Figure 1 Life cycle of a pay-per-use DCS resource
  

Both the grace and retention periods are 15 days.

Avoiding and Handling Arrears

Delete unnecessary DCS instances to avoid unexpected fees. After an instance is deleted, data cannot be restored. To save cache data, back up and download it in advance.

To help make sure your account never falls into arrears, you can enable Balance Alert on the Overview page of Billing Center. Any time an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account as soon as possible. For details, see Top-Up and Repayment.