Help Center/ Application Operations Management/ User Guide (2.0) (Kuala Lumpur Region)/ FAQs/ Collection Management/ Why Is an Installed ICAgent Displayed as "Abnormal" on the Agent Management Page?

Updated on 2024-08-05 GMT+08:00

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Why Is an Installed ICAgent Displayed as "Abnormal" on the Agent Management Page?

The AK/SK is invalid, or no agency is set when Installation Mode is set to Create Agency. Obtain an AK and SK by referring to and install the ICAgent again.

Obtaining an AK/SK

Hover over the username in the upper right corner and select My Credentials from the drop-down list.
Choose Access Keys in the navigation pane. On the displayed page, click Create Access Key above the list, enter the key description, and click OK.
Click Download.
Obtain the AK and SK from the credentials file.

Parent topic: Collection Management

Previous topic: What Can I Do If an ICAgent Is Offline?

Next topic: Why Can't I View the ICAgent Status After It Is Installed?

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