What If MSS.20010135 Appears on the Intelligent Interaction Page of MetaStudio?

The error code MSS.20010135 indicates that the number of concurrent users allowed in a dialog is too low. That is, there are too many users (entering via an activation code) in the dialog.

You can increase the number of concurrent users allowed in the dialog by performing the following steps:

1. Log in to the MetaStudio console and go to the Overview page.
2. Click Go to MetaStudio Console to go to the MetaStudio console.
3. In the navigation pane, choose Assets > My Creations.
4. Select Intelligent Interaction > Dialog Projects and find the interactive dialog project for which the concurrency needs to be changed.
5. Click Edit in the Operation column of the dialog.

   Before modifying an interactive dialog, ensure that all users have exited the intelligent interaction page.

6. On the right of the page, select the Publish tab and change Concurrency.
7. Click Publish in the upper right corner of the page for the change to take effect.