What Do I Do If a Vulnerability Scan Failed?
If a vulnerability scan fails on the HSS console, rectify the fault by following the instructions provided in this section.
Viewing the Cause of a Vulnerability Scan Failure
- Log in to the HSS console.
- Click
in the upper left corner and select a region or project.
- In the navigation pane, choose Risk Management > Vulnerabilities.
- (Optional) If you have enabled the enterprise project function, select an enterprise project from the Enterprise Project drop-down list in the upper part of the page to view its data.
- In the upper right corner of the Vulnerabilities page, click Manage Task.
- Click the Scan Tasks tab to view vulnerability scan results.
- In the Operation column of a scan task, click View Details.
- Based on the failure cause displayed in the scan details, handle the vulnerability scan failure by referring to Vulnerability Scan Failure Causes and Solutions.
To view the failure cause of an emergency vulnerability, click View Details.
Vulnerability Scan Failure Causes and Solutions
Failure Cause |
Solution |
---|---|
Scan timed out. |
Perform the following operations to restart the agent and scan for vulnerabilities again:
If the scan still fails, choose Service Tickets > Create Service Ticket in the upper right corner of the Huawei Cloud management console to contact technical support. |
Agent is in silent or no-load mode. |
|
The agent version is too early. |
Upgrade the agent to the latest version and scan for vulnerabilities again. |
Asset discovery policy disabled. |
Choose Security Operations > Policies, select the policy group that the server belongs to, and check whether the Asset Discovery policy is enabled. If the policy is not enabled, enable it, wait for 10 minutes, and scan for vulnerabilities again. If the policy is enabled but the scan still fails, choose Service Tickets > Create Service Ticket in the upper right corner of the Huawei Cloud management console to contact technical support. |
Failed to execute some detection scripts. |
Choose Service Tickets > Create Service Ticket in the upper right corner of the Huawei Cloud management console to contact technical support. |
Failed to deliver the scan command. |
Try scanning for vulnerabilities again. If the scan still fails after multiple attempts, choose Service Tickets > Create Service Ticket in the upper right corner of the Huawei Cloud management console to contact technical support. |
The scan command was lost. |
|
Failed to obtain agent information. |
|
Failed to detect vulnerabilities. |
|
Failed to update vulnerability data. |
|
Failed to update part of vulnerability data. |
|
Failed to load the vulnerability database. |
|
The agent did not report the file list. |
|
Failed to obtain the vulnerability scan status. |
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