Precautions When You Unsubscribe from Resources Over $1000 USD

Your request for unsubscribing from an order of more than $1000 USD needs to be reviewed by your account manager. If your account manager does not review it within 24 hours, your request will be approved automatically. After your unsubscription is successful, the system will return the money. If you paid for your order with your account balance, the refund will be returned to your Huawei Cloud account in real time. If you have added a card (credit card or debit card) to your Huawei Cloud account and used that card for payment, the refund will be returned to the card within 7 working days. The specific time when the refund is received will vary depending on the bank. You can click Historical Unsubscriptions in the upper right corner of the Unsubscriptions page to go to My Orders and view the unsubscription progress.

• The unsubscription amount is calculated based on the time when the customer submits the unsubscription request and is not affected by the approval duration.
• The refund will be included in the bill of the month when the order is successfully unsubscribed from. If your request is submitted at the end of the current month but approved in the next month, the unsubscribed amount will be counted into the next month. You can choose Bills > Bill Details to query the transactions. For details, see Bill Details.

Example:

You paid $2000 USD for ECSs on August 20, 2021, and requested to unsubscribe from them on September 30, 2021. Your account manager would review your request because its amount exceeded $1,000 USD.

• If the account manager approved the unsubscription request on September 30, 2021, the refunded amount was included in the bill for September and the transactions are included in billing cycle 2021/9.
• If the account manager approved the unsubscription request on October 01, 2021, the refunded amount was included in the bill for October and the transactions are included in billing cycle 2021/10.