Help Center/ Web Application Firewall/ User Guide (Paris) / FAQs/ Service Interruption Check/ Why Are HTTPS Requests Denied on Some Mobile Phones?

Updated on 2023-01-05 GMT+08:00

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Why Are HTTPS Requests Denied on Some Mobile Phones?

If your visitors receive a page similar to the one in Figure 1 when they try to access your website through a mobile phone, an incomplete certificate chain is uploaded when you connect the website to WAF. Rectify the fault by referring to How Do I Fix an Incomplete Certificate Chain?

Figure 1 Access failed

Parent topic: Service Interruption Check

Previous topic: How Do I Handle False Alarms as WAF Blocks Normal Requests to My Website?

Next topic: How Do I Fix an Incomplete Certificate Chain?

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