Help Center/ Cognitive Engagement Center/ User Access-Web Lightweight Client Integration (JS)/ Lightweight Web Chat Control Integration (Authorization Mode)/ Integration Procedure
Updated on 2024-03-05 GMT+08:00
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Integration Procedure

The lightweight web chat control can be quickly and efficiently integrated into your pages. You can perform integration development by referring to Figure 1.

Figure 1 Integration development procedure
  1. Before the development, prepare resources, obtain sign-in information, and configure the online customer service function. For details, see Preparation.
  2. Develop an authorization signature generation mechanism and perform authorization signature authentication on your server. For details, see Developing an Authorization Signature Generation Mechanism.
  3. Introduce related dependent frameworks, construct request parameters to request thirdPartyClient.js and newThirdPartyClient.js, and return the authorization signature, tenant space ID, and enterprise user ID and username to the CEC for authentication. After the authentication is successful, the lightweight access of the CEC web page chat capability can be implemented. For details, see Developing an Integration Page.
  4. Test and verify the functions of the web chat control. Initiate an online chat in the customer-side window to check the function of chatting with agents. For details, see Test and Verification.