Customer Consultation

Application Scenario

• You can view and approve trial use applications from tenants.

Viewing and Approving Trial Use Applications

1. Log in to the operations platform using an operations account. Choose Customers > Customer Consultation.
2. Click the Trial Use Application tab. The trial use applications are displayed.

   The Phone Number and Enterprise Email Address information is hidden by default. You can click to show the phone number and email address.

   Figure 1 List of trial use applications
   
3. View application records.
   1. Find the desired trial use application record and click Approve in the Operation column.
   2. In the Approval Information dialog box, check the trial package and trial period and click Reject or Pass.
      Figure 2 Viewing approval information
      
   3. After the trial use application is approved, the State of the application record changes to Approved and the system automatically fills in the order No., approval time, and approver.

      After the trial use application is rejected, the State of the application record changes to Rejected and the system automatically fills in the approval time and approver.