Number Consulting

Are Mobile Number Resources Available from Huawei?

According to national laws and regulations, mobile numbers cannot be used for call center services. Therefore, mobile numbers are not provided.

How Do I Process Numbers Frozen by the Carrier?

If the number frozen by the carrier is applied for by you, contact the carrier for processing.

If the number frozen by the carrier is applied for with the help of Huawei, Huawei can cooperate in complaining to the carrier, for example, providing evidences such as recordings. However, the complaint handling result from the carrier is used.

Does the CEC Support the Access of Self-Owned Mobile Numbers?

According to national laws and regulations, mobile numbers cannot be used for call center services. Therefore, mobile numbers cannot be connected to the CEC system.

Does the CEC Support the Access of Self-Owned 400 Numbers?

Check whether the supplier of the 400 numbers uses a SIP line. If yes, add the 400 numbers by referring to Applying for Connecting to a Self-Owned Access Code.

How Do I Solve the Problem that a Calling Number Is Marked as a Nuisance Call by a Customer?

If your call center frequently calls unknown customers to promote services or products, or your calls are meaningless to customers, customers will mark the calls to avoid harassment. Most customers will reject calls from unknown numbers. You can verify your phone number on a phone authentication platform such as 360.cn or dianhua.cn. Huawei can cooperate with you to file a complaint, for example, provide related proof documents. The complaint result is subject to the handling conclusion of each platform.

How Can I Retrieve a Number That Has Been Released Due to Expiration?

• An expired number is reserved for seven days. During this period, you can renew it automatically.
• If the renewal link has expired, contact the CEC operations personnel to check whether the number has been deactivated by the carrier. If the number is not deactivated, the CEC system generates an order for you again. After the payment is complete, log in to the CEC console, find the call center instance to which you belong, delete the number, and import the IVR and skill group again.

Can I Apply For a Huawei Number for a Sole Proprietorship Owned and Controlled by a Natural Person?

No.

Are Any IP Phone Models Recommended?

No. You are advised to purchase common IP phones by yourself.

The CEC platform does not support IP phone linkage. If you purchase an IP phone that supports the linkage function, this function cannot be used.

Does the CEC Support SIP Phones?

Yes.

Can the Huawei CEC Display the Local Fixed-Line Phone Number Based on the Home Location of a Called Mobile Number?

No.

Can the Number of the User Whose Call Is Transferred to the Agent Mobile Phone in the Call Center Be Displayed on the Agent Mobile Phone?

The number displayed on the agent's mobile phone is the calling number configured in the call center configuration, regardless of whether the call is answered on the mobile phone.