Help Center/ Cloud Certificate Manager/ FAQs/ SSL Certificate Approval/ What Can I Do When a Message Indicating Approval Failure Due to Blank Main Domain Name Is Displayed?

Updated on 2022-09-23 GMT+08:00

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What Can I Do When a Message Indicating Approval Failure Due to Blank Main Domain Name Is Displayed?

Problem Description

A message indicating approval failure due to blank main domain name is displayed when I choose to upload my own CSR to apply for a certificate.

Possible Causes

You did not set the Common Name value properly when you created the CSR file.

Solution

Create and upload a CSR again. Ensure that the Common Name field is set correctly.

The Common Name value must be the primary domain name associated with the certificate.

To ensure that the CSR content is correct, you are advised to use the system-generated CSR file. The system-generated CSR file supports download of the issued certificate in different formats.

Parent topic: SSL Certificate Approval

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