Accounts
Why Is a Message Displayed Indicating That My Account Is in Arrears Even If It Has a Balance?
Symptom
Even when the account has a balance after being reset, CCI still displays a message indicating that the account is in arrears during namespace creation.
Solution
Sign out and then sign in again, or clear the browser cache.
Why Is There a Message Indicating That My Account Is Frozen Even If It Has a Balance?
Symptom
Your account has a balance, but CCI displays a message indicating that your account has been frozen due to violations and cannot be used to purchase or use cloud services.
Solution
Submit a service ticket.
Why Can't My Resources Be Deleted?
Symptom
Resources cannot be deleted.
Solution
Some resource permissions are restricted if your account is in arrears. Bring your account current and then delete the resources.
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