Help Center/ Web Application Firewall/ Troubleshooting/ Troubleshooting Certificate and Cipher Suite Issues/ Why Are HTTPS Requests Denied on Some Mobile Phones?

Updated on 2024-11-05 GMT+08:00

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Why Are HTTPS Requests Denied on Some Mobile Phones?

Symptom

Open the browser on the mobile phone and access the protected domain name. If a page similar to Figure 1 is displayed, the HTTPS request on the mobile phone is abnormal.

Figure 1 Access failed
Click to enlarge

Click to enlarge

Causes

The uploaded certificate chain is incomplete.

Solution

Fix the issue by referring to How Do I Fix an Incomplete Certificate Chain?

Parent topic: Troubleshooting Certificate and Cipher Suite Issues

Previous topic: Why Does My Certificate Not Match the Key?

Next topic: What Do I Do If the Protocol Is Not Supported and the Client and Server Do Not Support Common SSL Protocol Versions or Cipher Suites?

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